{"id":10732,"date":"2026-06-02T14:35:21","date_gmt":"2026-06-02T13:35:21","guid":{"rendered":"https:\/\/litkraft.co.uk\/complaint-procedures\/"},"modified":"2026-06-02T16:31:50","modified_gmt":"2026-06-02T15:31:50","slug":"complaint-procedures","status":"publish","type":"page","link":"https:\/\/litkraft.co.uk\/ro\/complaint-procedures\/","title":{"rendered":"Complaint Procedures"},"content":{"rendered":"

Complaint Procedures<\/h1><\/div>
<\/div>

LITKRAFT\u00a0 Complaints Procedure
\nAt Litkraft, we\u2019re committed to providing a high standard of service to all our clients. If
\nyou\u2019re ever unhappy with any part of our service, please let us know \u2014 your feedback
\nhelps us improve and ensures that issues are resolved fairly and quickly.
\nHow to Make a Complaint
\nYou can contact us by:
\n\u2022 Email: info@litkraft.co.uk
\n\u2022 Post: Complaints Officer, Litkraft Limited, Atlantic Business Centre, 1 The Green, E4
\n7ES, London
\n\u2022 Telephone: 0208 635 5555
\nPlease tell us briefly what went wrong and how you would like us to put things right.
\nWhat Happens Next
\nAcknowledgement
\nWe\u2019ll confirm in writing that we\u2019ve received your complaint within 5 business days.
\nQuick Resolution
\nIf we can resolve your concern within 3 business days, we\u2019ll send you a short letter
\nconfirming what we\u2019ve done to put things right.
\nInvestigation
\nIf your complaint needs further investigation, our Complaints Officer will review it
\nindependently and may contact you for more information.
\nHolding Response
\nIf we haven\u2019t resolved your complaint within 4 weeks, we\u2019ll explain why and let you know
\nwhen to expect a final response.
\nFinal Response
\nWe\u2019ll send you a final written response within 8 weeks of receiving your complaint. This will
\nexplain our findings and any proposed action.
\nIf You\u2019re Still Unhappy
\nIf you\u2019re not satisfied with our final response \u2014 or if 8 weeks have passed since you first
\ncomplained \u2014 you have the right to refer your complaint to the Financial Ombudsman
\nService. You must do this within 6 months of our final response.
\nFinancial Ombudsman Service
\nExchange Tower, Harbour Exchange, London, E14 9SR
\nn 0800 023 4567
\nn www.financial-ombudsman.org.uk
\nTime Limits
\nWe may not be able to consider complaints made more than 6 months after you became
\naware of the problem. If that\u2019s the case, we\u2019ll let you know and explain your options.<\/p>\n

Our Promise<\/p>\n

\u2022 We\u2019ll handle your complaint fairly, promptly and confidentially.
\n\u2022 Your complaint will be reviewed by someone not directly involved in the matter.
\n\u2022 We\u2019ll keep full records and use your feedback to improve our service.
\n\u2022 We\u2019ll always act in line with the FCA\u2019s complaint-handling rules (DISP) and our internal
\nquality standards.
\nLitkraft Limited is authorised and regulated by the Financial Conduct Authority (FRN
\n836796).<\/p>\n<\/div><\/div><\/div><\/div>

Consulta\u021bie GRATUIT\u0102<\/span><\/span><\/h4>

Contacta\u021bi-ne 24\/7<\/span><\/p>\n<\/div><\/div>