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Complaint Procedures

We pride ourselves on delivering a high standard of customer service to all our clients, and this is supported by our strong company policy on no cold calling. If however you are unhappy with the service you received from LITKRAFT, please let us know so that we can learn and improve from your suggestions.

 

 

If we are unable to resolve your complaint then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman investigates complaints about service issues with lawyers.

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

The details for the Financial Ombudsman are as follows:

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ